Community Engagement and Outreach Assistantnew

UNHCR, the UN Refugee Agency, protects people forced to flee and stateless persons and supports solutions in alignment with standards procedures. In Tunisia, UNHCR works with authorities, partners and communities to identify protection needs, provide information and counselling, strengthen participation and pursue appropriate solutions.
Based in Zarzis, this assignment will support the solution team and communication with communities at country level. The UN Volunteer will support interviewing refugees, prepare assessment forms related to solutions, provide individual counselling to refugees and support in focus group discussions, intention surveys and other participatory activities, help analyze findings, and follow up recommendations and individual referrals with the relevant teams.

This volunteer assignment is supported by the Embassy of Switzerland in Tunisia as part of an initiative implemented in partnership with the United Nations Volunteers (UNV) programme to strengthen youth inclusion, with a particular focus on the inclusion of young persons with disabilities (2024–2026). Accordingly, applications from qualified young persons with disabilities are strongly encouraged.

Within the delegated authority and under the supervision of the Solutions Associate or his/her designated mandated representative(s), the UNV Protection Assistant – Solutions will:

Support the organization and follow-up of interviews with persons we serve and assist in completing the forms and documentation required for resettlement submissions, in accordance with established procedures and under supervision.

Assist with return counselling activities and related documentation, including the preparation, completion and follow-up of Kobo forms, ensuring that information is communicated clearly and that voluntary and informed decision-making is respected.

Provide basic information to persons we serve on available solutions, services and referral pathways, referring complex questions or cases to the supervisor or designated colleagues as appropriate.

Support communication with communities by assisting in the preparation and facilitation of focus group discussions, participatory assessments and community consultations related to solutions.

Assist with protection interviews and vulnerability assessments, including the completion of Vulnerability Assessment Forms (VAFs), under the guidance and supervision of experienced colleagues and in accordance with UNHCR procedures.

Help identify potential protection concerns and urgent needs during interactions with persons we serve, promptly bringing them to the attention of the supervisor or the responsible UNHCR unit or partner, and supporting referral follow-up as directed.

Assist in preparing interview notes, counselling records, case summaries and basic statistical updates, ensuring accurate data entry, timely filing and proper documentation in authorized systems.

Support coordination and information-sharing with protection, solutions, registration and identity management, community-based protection and partner teams to facilitate the timely follow-up of cases, in accordance with applicable confidentiality and data protection requirements.

Apply age, gender and diversity principles and accountability to affected people in daily activities, while respecting confidentiality, informed consent and data protection requirements, and adhering to UNHCR standards on the prevention of sexual exploitation and abuse and fraud prevention.

Perform other related duties within the scope of the assignment, as required by the supervisor."