Documentation and Research Support – UNDSS IAU (UNDSS HQ)

The Insight & Accountability Unit (IAU) within the Office of the Chief of Staff at UNDSS Headquarters is supporting a portfolio of internal digital innovation and knowledge-management initiatives aligned with UN 2.0 and the UNDSS Digital Transformation Strategy. The work requires structured documentation, research support, requirements summaries, user guidance, training materials and meeting records to support planning, coordination and controlled internal implementation, subject to internal governance and applicable UN policies on confidentiality, data handling and information security.

We are seeking support from an online volunteer to assist with documentation and research support for UNDSS IAU digital innovation and planning workstreams.

The assignment will focus on researching AI chatbot technologies and approaches, reviewing relevant documentation and best practices, and conducting structured testing of the AI Chatbot.

The final deliverable will be a structured research document supporting the design and architecture of the IAU AI Chatbot, incorporating relevant testing observations and design considerations.