Information and Communication Technology Assistant

The Information and Communication Technology Assistant will assist the ICT Associate in the management of the organization's resources, assisting in implementing ICT standards and applications, managing data, information and workflow. S/he will provide ICT and administrative support services and daily technical support to CO staff.

The Information and Communication Technology (ICT) Assistant will be based in the Maputo Office and will report directly to the ICT Associate, under the overall guidance of the International Operations Manager.

The ICT Assistant will support the implementation of ICT policies and standards and contribute to the effective delivery of ICT services.
• Assist in the effective functioning of Country Office (CO) hardware and software packages; perform technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assist with routine repairs, application management, maintaining supplies inventory; monitor server traffic and performance; provide support in backing up and restoring files, and virus prevention;
• Assist ICT security by restricting administrative rights to prevent loading of unauthorized software; ensure that desktop, laptop, and server passwords and related policies comply with established corporate standards;
• Support network administration, including the establishment of offsite backups, backup logs, and restoration procedures; troubleshoot network problems and respond to user needs regarding network access;
• Assist in providing administrative support by managing software, hardware, and parts, including maintaining an up-to-date inventory; maintain CO databases and provide orientation and coaching to staff; maintain a library of ICT-related reference materials; prepare statistical reports as required;
• Assist in securing the operation of satellite phones used at the Country Office, providing administrative support to account for them by keeping the database of equipment updated, training staff in their use; ensure timely updates on service/SIM cards to prevent interruption of phone operations; conduct monthly verification of equipment and report to the International Operations Manager on inventory, condition of equipment, and available credit;
• Assist with maintaining an up-to-date inventory of ICT-related software and hardware;
• Assist in keeping statistics of services provided by the ICT area;
• Assist the asset focal person to ensure that ATLAS records for ICT equipment are accurate.