IT Officer – Justice Sector Digitalization Support

The assignment is part of the Sawasya III Joint Programme, implemented by UNDP, UN Women, and UNICEF to support the Palestinian justice sector in strengthening the rule of law, improving access to justice, and enhancing the effectiveness, accountability, and responsiveness of justice institutions.
 
The UN Volunteer will be part of the UNDP Sawasya III Digital Transformation Team and will work under the direct supervision of the ICT Systems Specialist.
 
The assignment will contribute to the implementation, maintenance, and enhancement of digital justice systems, with a particular focus on the MIZAN Case Management System and related e-Justice services.
 
The programme works closely with key Palestinian justice sector institutions, including the High Judicial Council (HJC), Ministry of Justice (MOJ), Attorney General's Office (AGO), Judicial Police, Family Courts, and other relevant institutions.
 
The UN Volunteer will coordinate with ICT focal points, users, software developers, service providers, and other programme stakeholders to support the effective delivery and adoption of digital solutions.
 
The assignment contributes to the broader digital transformation of the justice sector by supporting reliable ICT infrastructure, system availability, user support, digital services, information security, and the effective use of technology to improve justice services.

Under the direct supervision of the ICT Systems Specialist, the National UN Volunteer will:
 
• Provide day-to-day first- and second-level ICT technical support to the Sawasya III Programme team and relevant justice sector institutions, including troubleshooting hardware, software, network, and user-related issues.
 
• Support the implementation, maintenance, testing, and enhancement of the MIZAN Case Management System and related digital justice platforms, including system deployment, upgrades, testing, and user support.
 
• Coordinate with ICT focal points at the High Judicial Council (HJC), Ministry of Justice (MOJ), Attorney General's Office (AGO), Judicial Police, Family Courts, and other justice sector institutions to facilitate the implementation of ICT activities.
 
• Assist with the management and maintenance of ICT infrastructure, including servers, workstations, network equipment, peripherals, backup systems, and ICT assets.
 
• Monitor technical issues and system performance, maintain appropriate records of incidents and corrective actions, and support timely resolution and follow-up.
 
• Provide technical assistance to users and support the organization and delivery of user training and orientation sessions related to MIZAN and other digital services.
 
• Support ICT-related procurement processes by contributing to technical specifications, technical evaluations, delivery verification, and acceptance of ICT equipment and services.
 
• Support cybersecurity and information security measures, including endpoint protection, access controls, backups, vulnerability management, and adherence to relevant security practices.
 
• Coordinate, as required, with software developers, vendors, service providers, and other technical partners to address system and infrastructure issues.
 
• Prepare technical updates, incident records, progress reports, and other documentation required for monitoring and reporting on digital transformation activities.
 
• Maintain accurate documentation of ICT systems, configurations, equipment, and technical interventions, as appropriate.
 
• Perform other ICT and digital transformation-related duties assigned by the ICT Systems Specialist that contribute to the successful implementation of the Sawasya III Joint Programme.