Project Assistant-MSMC-IM&CFM-Hasakenew

About Acted

“We go the last mile. Founded in Afghanistan, against the backdrop of a forgotten crisis, Acted’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. Millions of vulnerable people around the world need humanitarian assistance today, and hundreds of millions will need it tomorrow, in the face of the growing threat of climate change. We believe that our assistance must be conceptualised and delivered within the framework of people’s natural environments, and the territories on which they depend. Therefore, Acted pursues a triple mandate as a humanitarian, environmental and development aid actor, contributing to the relief, stabilisation, and recovery of crisis-affected people in fragile areas. This vision is guided by the motto “Think Local – Act Global” - reflecting the need to rely on a deep understanding of local territories and contexts to develop and implement actions based on local knowledge, structures and capacities. This local thinking contributes to a global response - running through all Acted programming and operations - as we work together towards the building of a 3ZERO world: a world with Zero Exclusion, Zero Carbon, and Zero Poverty”.

Greening strategy:

Acted’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each Acted employee will adhere to these principles through key green programming responsibilities:

• Contribute towards the adherence and development of the greening strategy plan.

• Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles

• Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes

Acted PSEAH Policy:

The Project Assistant-MSMC-IM&CFM has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). Project Assistant-Shelter has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to Acted’s procedures. Project Assistant-Shelter carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.

procedures.

JOB PURPOSE

Under the authority of the Project Officer-MSMC-IM&CFM, The Project Assistant-MSMC/IM&CFM(Information management and Complaints feedback mechanism) supports the mobile team in identification of informal sites, risk and safety audits of informal sites, providing capacity building training to local municipality staff, and providing outreach and awareness sessions to the informal site population, day-to-day visit to of informal sites dynamics and conditions, as well as asses the quality of work. Ensuring work plans and project targets are achieved according to set timelines standards, Create coordination mechanisms and work closely with other humanitarian actors, government, authorities and beneficiaries. Provide mentorship and capacity building to various actors as needed.

Reporting to the Officer IM/CFM and TL , the IM/CFM Assistant will be responsible to support the ongoing daily coordination of information needed for the site, including collecting, processing, analysing and disseminating camp/site information. The assistant will also support ongoing verification exercises in the camp and supervise MSMC monitors as needed. Finally, the assistant will provide data-related information to camp residents and respond to questions and concerns by residents in a respectful manner.

If the need arises, management may ask the employee to support another camp or site (mobile) or another department from time to time.

CHAIN OF COMMAND

Under the authority of:

• Project Officer-MSMC/IM&CFM

• Team Leader-MSMC.

Line Management :

• Service Provider/Data Collector

WORKING RELATIONS

Internal:

• Other units and teams.
• HR department .
• Finance for payments of IM/CFM data collectors

External:

• Humanitarian Partners (INGO/NGO)

OBJECTIVES

• Contribute to the collection, verification, analysis, and reporting of demographic, vulnerability, and service-related data in return areas to support evidence-based programming and decision-making.
• Support the production, updating, translation, and dissemination of information products, ensuring accuracy, consistency, and timely delivery.
• Conduct regular household visits and field assessments to monitor population movements, return trends, community needs, and service gaps.
• Assist in coordinating and documenting meetings with local authorities, community representatives, humanitarian actors, and other stakeholders, ensuring proper follow-up on agreed action points.
• Provide information management and reporting support to program teams and relevant departments to strengthen operational planning and implementation.
• Support the supervision and capacity building of field monitors and enumerators in data collection, verification, and data quality assurance processes.
• Promote community awareness of available humanitarian services, referral pathways, feedback mechanisms, and residents’ rights and responsibilities.
• Ensure the accurate registration, tracking, and timely follow-up of complaints, feedback, referrals, and requests for information received from returnee and host communities.
• Monitor and support accountability and community engagement activities, ensuring compliance with organizational procedures, accountability standards, and quality requirements.
• Contribute to the preparation of regular reports, dashboards, presentations, assessments, and other information products for internal and external stakeholders.
• Support coordination and information-sharing initiatives that facilitate access to services and strengthen communication between communities and humanitarian actors.
• Promote accountability to affected populations by ensuring community voices, concerns, and feedback are reflected in assessments, reporting, and program implementation

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DUTIES AND RESPONSIBILITIES:

Main responsibilities related to IMCFM:

1. Data collection and assessments

Conduct data collection and assessment exercises (including collection and analysis) as needed by the IMO and ensure that data collection and storage is in line with Acted’s data protection principles

1. Weekly production and diffusion of IM products

Including but not limited to: Workers’ database, Site Factsheet, Vulnerability mapping, 4Ws.

1. Maintain positive relationships with the community

Provide informed feedback related to IM and data management to residents requesting information and support solving community issues related to IM.

1. Support with technical IM assistance other units of the CCCM team

Including but not limited to: hold a contact list for committees, support in the draft of service monitoring and other factsheets, support with designs for IEC material for information/awareness campaign in the camp, support with production of training material, etc.

1. Support Snr IM/CFM in managing the IM/CFM data collectors.

Including but not limited to: assignment of weekly tasks, monitoring of tasks’ completion, reporting.

1. Ensure protection mainstreaming
2. Support and consider gender, protection, and GBV concerns in all aspects of activities;
3. Adhere and Promote to Prevention of Sexual Exploitation and Abuse principles and guidelines (for site residents, ACTED staff, partner agencies)
4. Support and promote participation of women, youth, and marginalised groups
5. Refer immediately protection cases identified to Acted CBP officer for referral to protection actors.

B). Supporting Registration and CFM department:

1. Supporting in registering complaints through CFM channels.
2. Supporting in conducting FGDs when needed.
3. Supporting Registration team in updating demographic database.
4. Supporting Registration team in verifications and assessments.

KEY PERFORMANCE INDICATORS

Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

• # of trainings conducted
• # of complaints and feedbacks received through the helpdesk, phone, and complaints boxes followed up within the timeframe specified in Acted’s SOP
• # of campaigns organized in collaboration with the CBP unit explaining the purpose of the CFM and its different channels
• # of assessments conducted to determine residents’ awareness of the CFM and preferred CFM channels · Increased equal use of all existing CFM channels by camp residents
• # of weekly IM products consolidated/diffused on which the database assistant supported;

# of new IM products on which the database assistant supported.

QUALIFICATIONS

• At least 2 years of professional experiencein Information Management with an INGO (e.g., Data Collector, Data Analyst, Enumerator, Data Supervisor, IM Assistant/Focal Point, Database Assistant/Focal Point, or similar roles).
• University degree in Informatics Engineering.
• Proficiency in Microsoft Office Suite, particularly MS Excel.
• Experience using ODK/Kobo for quantitative data collection and data management.
• Positive attitude and willingness to learn and develop new skills.
• Ability to work effectively in a cross-cultural environment and adapt to changing circumstances.
• Ability to work independently and manage tasks with minimal supervision.
• Must not reside in a camp or IDP site.

Desired:

• Experience in camp operations and the Camp Coordination and Camp Management (CCCM) sector
• Certificate/Training in business management, accounting, or administration, database.
• 3-months managerial experience, including leading/supervising staff, report writing, meeting facilitation.
• Good in speaking and written English.

How to apply

The To apply for this opportunity, you are kindly requested to read the following points:

1- Read the job description carefully.

2- You may need to create a mail account.

3- Fill in the job application form through the following link:

https://forms.cloud.microsoft/e/yijL8CTN4x

4- closing date for the announcement is: 31st October 2026 at 4:00 PM

IMPORTANT NOTES:

• Acted is committed to the prevention of sexual exploitation and abuse in the framework of its programs in Syria. The successful candidate will be required to adhere to Acted Code of conduct and Acted Global Policies especially regarding the protection of children and the protection against sexual exploitation and abuse. A rigorous reference and background checks will be undertaken, and information will be requested from previous employers about any disciplinary action of sexual exploitation, sexual abuse and/or sexual harassment during employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

• Acted is committed to gender equity and to have a balanced and diverse workforce. Acted strongly encourages qualified women, persons with disabilities and persons from under-represented groups to apply to the position.

• Acted offers a variety of arrangements that enable women to excel in their careers, including flexible working hours for work-life balance, maternity leave, and career coaching.

Acted never uses external recruitment agencies and recruitment is always free of charge.

The necessity of ensuring the highest standards of efficiency, competence, and integrity, with proper attention to promoting diversity, is the most important concern in the recruitment and employment of staff at Acted.

• Applicants must provide complete and accurate information pertaining to their personal profile and qualifications to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided.

• Acted never uses external recruitment agencies, and recruitment is always free of charge.) The Acted and its employees don’t request or receive any money for the services provided, and our services are completely free.