PUI - WHO Workload Indicators of Staffing Need (WISN) Consultancy

Location: Lebanon – National level, with travel to different areas as required
Duration: 1 October 2026 – 31 March 2027
Funding: Agence Française de Développement (AFD)
Contract type: Individual consultant or consultancy firm

About the consultancy

PUI, in collaboration with the Ministry of Public Health (MoPH), is seeking a qualified consultant or consultancy firm to support the development of an evidence-based workforce planning model for Lebanon’s Primary Health Care Centers (PHCCs), using the WHO Workload Indicators of Staffing Need (WISN) methodology.

The consultancy will contribute to defining staffing requirements, staffing norms, workload standards, skill mix and competency requirements for different PHCC tiers, while supporting the development of a national Human Resources for Health (HRH) workforce planning framework.

Key responsibilities

The consultant will be expected to:

• Apply the WHO WISN methodology in a representative sample of PHCCs.
• Assess workload, staffing requirements and workforce gaps.
• Develop staffing norms, workforce models and skill-mix requirements for each proposed PHCC tier.
• Assess workforce sustainability, including vacancies, turnover, retention and absenteeism.
• Develop recommendations for workforce allocation, recruitment, retention and task sharing/task shifting.
• Develop a national WISN-based workforce planning framework, HRH monitoring dashboard and workforce planning toolkit.
• Coordinate closely with the PHCC+ and LPSP Costing consultancies.
• Present and validate findings with the MoPH and relevant stakeholders.

Required qualifications and experience

• Advanced university degree (Master’s level or higher) in Public Health, Health Systems Management, Human Resources for Health, Health Services Management, Health Economics, Epidemiology, Medicine, Nursing or a related health field.
• Minimum 5–7 years of relevant experience in health systems strengthening or Human Resources for Health.
• Demonstrated experience implementing the WHO WISN methodology.
• Experience in workload assessment and staffing norm development.
• Experience supporting Ministries of Health.
• Strong knowledge of Primary Health Care systems and health workforce planning.
• Strong analytical and quantitative skills.
• Experience in fragile/humanitarian settings is an asset.
• Experience in Lebanon or the Middle East is highly desirable.

Application requirements

Applicants must submit:

1. Technical offer (in English, separate file, signed and stamped), including:
   • Understanding of the ToR and key challenges;
   • Proposed methodology and tools;
   • Detailed workplan/timeline;
   • Updated CV;
   • Portfolio of relevant previous work.
2. Financial offer (in English, separate file, signed and stamped), including detailed fees and other costs, payment terms, offer validity and expected start date.
3. Required administrative documents, including ID/passport copy and Ministry of Finance (MOF) number.

Technical and financial offers must be submitted as two separate files.

Submission deadline

30 August 2026