SharePoint Associate

The ITU is looking for a “Share Point Associate” with the goal of designing, developing and maintaining a Customer Relationship Management (CRM) software platform for the ITU Arab Regional Office.

Under the direct supervision of the ITU Regional Office’s Regional Director, the UN Volunteer will be working within a team that will be responsible to design, develop, and maintain a CRM for the ITU Arab Regional Office preferably using Microsoft SharePoint. The established CRM will aim at showcasing the efforts of the ITU Arab Regional Office in the region, map the projects and events on the ground, and acts as a data hub that allows for synthesization of such data allowing for complex monitoring and evaluation capabilities on achieving regional and global goals. The developed CRM should depend on both share point data bases and external resources, and should enable the ITU ARO staff to:

• Store contact details and interaction history

• Track engagement (emails, meetings, calls, services)

• Manage follow-ups, campaigns, or casework

• Segment and analyze groups of data (e.g. by interest, geography, funding)

• Generate reports and dashboards