Systems Administrator

The Information Technology Management (ITM) unit is the custodian of all the cloud infrastructure and supports technical clusters to deploy, tune, and maintain their applications. This involves maintaining a thriving partnership consisting of product owners, internal developers, and external entities.

Under the overall supervision of the IT Manager (Information Technology Manager) and the direct supervision of the IT Specialists, the incumbent is expected to carry out the following duties:

• Provision, configure, and maintain cloud infrastructure, including App Service plans, virtual networks, virtual machines, and Kubernetes clusters.
• Monitor system performance, availability, and security events via monitoring tools; escalate or resolve issues per established runbooks and approved standards.
• Manage Identity and Access Management (IAM), security groups, and access controls; conduct periodic access reviews to enforce least privilege.
• Execute backup, patching, and disaster recovery procedures.
• Support infrastructure-as-code, deployment changes, and version control.
• Identify orphaned or unused resources and cost anomalies across all resource groups; compile reports, propose solutions, and coordinate remediation with stakeholders through to completion.
• Plan and lead deployment working sessions with developers and product owners, including architecture reviews and cybersecurity risk assessments.
• Identify application frameworks and infrastructure components due for upgrade or migration; plan with product owners, secure change approval, and execute.
• Provide first-level support to Azure users on Virtual Private Network (VPN) access, Bastion connectivity, permissions, DevOps processes, and general resource use.
• Maintain up-to-date documentation of key decisions, configurations, incidents, and procedures to ensure continuity of coverage.
• Perform other duties relevant to this assignment as required.