Travel Quality Specialistnew

The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel arrangements, expense management, and compliance with applicable meeting and travel policies. Within this framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of the system, providing user support, and contributing to the continuous improvement of MTS processes.

The assignment aims to provide operational and functional support to the Meeting and Travel Services, ensuring efficient system utilization, adherence to organizational policies and procedures, and timely identification and resolution of operational and technical issues.
Duty Station and Eligibility: This assignment is open to Indian nationals and candidates legally residing in India who possess the appropriate residency and work authorization.

Under the supervision of the Travel Quality Supervisor, the incumbent will:
- Review and approve Expense Reports in accordance with WHO travel policies and procedures within established timelines.
- Verify supporting documentation and ensure the completeness and accuracy of claims submitted by travelers.
- Identify discrepancies, missing documentation, or policy exceptions and communicate the required corrective actions to travelers or administrative assistants.
- Provide regular weekly on-site support to travelers and travel arrangers at WHO Regional Offices, particularly for complex Expense Reports that have been reviewed and returned for adjustment.