Intern, Operations Support

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191-member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability. 

IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.

The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles. 

National wide floods in Mozambique at the start of 2026 caused large scale impacts. The IFRC and NS launched an Emergency Appeal and accompanying DREF to support the response across 7 affected provinces. At the 6-month mark after the start of the emergency, the operation is shifting towards the phase 2 – recovery, with significant activities programmed under cash and voucher, livelihoods support, wash, health, and national society strengthening. In this context, the cluster looks for an intern to support operational activities. The current working modality with the NS involves a higher workload on IFRC Maputo Country Cluster Delegation (CCD) across program and operations.

Job Purpose

The Intern, Operations Support  will support activities under the ongoing Emergency Appeal Floods DREF operation, with a focus on administrative assistance to the operations team. The Intern – operations admin reports to the Programme & Operations Manager, IFRC Maputo Country Cluster Delegation (CCD) for Mozambique and Angola.

Job Duties and Responsibilities

General tasks:

• The personnel shall adhere to standard operational procedures (SOPs), Code of Conduct, Principles and Rules for Red Cross and Red Crescent Humanitarian Assistance and other standards.

Specific tasks for Intern, Operations Support:

1. Support IFRC Maputo CCD and Mozambique Red Cross in ensuring supporting documentation for operational activities is complete and accurate for more efficient implementing and reporting of the ongoing Emergency Appeal Floods. At this stage, these include, but are not limited to:
   1. Support review on supporting documentation for payment processes.
   2. Support development and validation with NS of Term of Reference for activities.
   3. Support NS branches in ensuring correct supporting documentation are attached to each payment request. With travel to branches as needed.
   4. Support drafting of Travel Orders and Movement Orders, and WADs.
   5. Support collecting documents and following up with NS.

The incumbent should be willing and able to travel within Mozambique, including to field locations, as required to support operational and programme activities.

Reporting Line and Working Relationships

The intern will report to the Programme & Operations Manager, Mozambique, and will work closely with the IFRC Maputo Country Cluster Delegation (CCD) technical colleagues, including the Finance Team.

All security-related matters will be coordinated and managed by the designated Security Focal Point under the direction of the Head of Country Cluster Delegation.

Job Duties and Responsibilities (continued)

Duties applicable to all staff

1. Work actively towards the achievement of IFRC’s goals. 
2. Abide by and work in accordance with the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Education

 Required

Final-year students, recent graduates, or Bachelor's degree holders in Business Administration, Management, Economics, Data Analysis, Social Sciences, or related fields.

Experience

Preferred

• Experience working with humanitarian, development, or non-profit organizations is an advantage;
• Experience in report writing.

Required

• Up to one year of relevant experience through internships, volunteer work, student projects, or part-time assignments in operations, administration, finance, logistics, or programme support is desirable;
• Experience in data collection and excel;
• Ability to set up systems and procedures for reliable data collection and management;

Knowledge, Skills and Languages

Required

• Strong knowledge of excel ;
• Ability to work under pressure and manage a team in high stress environments in an emergency context;
• Good verbal and written communication skills;
• Overall understanding of budget and finance management;
• Demonstrated core proficiency in attention to detail;
• Demonstrated core proficiency in (a) digital communication & collaboration, (b) basic digital content creation, (c) digital safety & security, (d) data literacy, and (e) problem solving with technology (including responsible use of AI assistants).
• Understanding of and commitment to IFRC’s mission and values.

Preferred

Familiarity with current standards and guidelines for humanitarian emergency response.

Languages

Required

Fluent spoken and written English and Portuguese;

 

Preferred

Good command of another IFRC official language (French, Spanish or Arabic);

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust