CM Worker GBV

Location: Al-Lataminah – Kafr Zita

Job summary

Provide case management services to survivors of Gender-Based Violence (GBV), including needs assessments, case plan development, implementation follow-up, and ensuring confidentiality. Contribute to improving administrative processes and coordinating with colleagues to ensure the quality of services.

Qualifications and education requirements:

• Technical diploma or bachelor's degree in Social Work, Social Sciences, Psychology, Counseling, or another relevant field.
• Completion of GBV Case Management training.
• Familiarity with and commitment to humanitarian and protection standards.

Required Skills and Experience:

• Effective communication skills.
• Priority and time management.
• Data analysis
• Ability to work remotely.
• Report preparation skills.
• Technical computer skills
  • Outlook
  • Teams
  • Word
  • Excel
  • PowerPoint
  • OneDrive

Essential Duties and Responsibilities:

• Provide ongoing support and guidance to staff members.
• Schedule and facilitate case management meetings at least once a week with all case management staff to review cases and discuss appropriate solutions.
• Ensure timely follow-up on complex cases within the agreed timeframes.
• Coordinate with support departments to discuss cases requiring in-kind assistance and arrange the provision of necessary services.
• Prepare case management follow-up documents and reports, including narrative reports and the case management tracking sheet.
• Ensure that all case management documentation is completed and electronically archived while maintaining confidentiality and privacy.
• Refer children and families to other services when necessary.
• Conduct community awareness activities as needed.
• Ensure that the best interests of the child are upheld at all stages of the case management process in coordination with case management workers.
• Conduct in-person supervisory sessions between case managers and cases, following informed consent from the case.
• Conduct periodic beneficiary satisfaction surveys to assess the quality of case management services.
• Safeguard the psychological and physical well-being and safety of beneficiaries.
• Perform any other case management-related tasks as requested by the Programs Manager or Program Officer.
• Identify child protection cases during the facilitation or attendance of sessions and refer them to case managers at the center.
• Attend regular meetings with the direct supervisor, subordinates, and relevant colleagues to discuss and exchange the latest updates.
• Perform core administrative responsibilities in coordination with the Human Resources Department, including developing and updating job descriptions, supporting performance management, capacity-building plans, attendance follow-up, recruitment processes within the department, and coordinating employee-related HR matters while promoting compliance with HR procedures.

Protection Policy:

Ataa Association considers any type of child abuse unacceptable, as it recognizes its responsibility to protect children from harm in all areas of its work. Ataa Association confirms that it is committed to ensuring a safe environment for children and takes a strict stance against any type of child abuse and exploitation.

Discrimination, Abuse, and Harassment Policy:

Ataa Association provides equal employment opportunities to all applicants and will not tolerate any form of discrimination, abuse, or harassment (sexual or otherwise) based on race, religion, origin, age, marital status, nationality, or disability. , or the military situation.